Dear Customer: It is important to us that you are happy with your STAYCATION Purchase, so please contact us immediately if you have any concerns.
Returns & Exchanges:
Our return/exchange policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. Please contact via email for gift exceptions. *** Personalized items are NOT returnable or refundable***.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags. We do not offer free shipping on returns. Shipping is the responsibility of the person doing the return. Once the item is returned, we ship the new item, free.
Refunds (if applicable)
Step 1: Contact us via email: email@example.com to find out if your item is eligible for a refund and/or an exchange.
Step 2: Mail us your refund/exchange with a note including what new item you would like and the reason for the refund. Please also include a copy of receipt if you have it. Without a receipt, you will receive and exchange only for the value of the good(s) at the time of the exchange.
Step 3: Once we received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. If you have chosen and exchange, your new item will be shipped within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Sale items (if applicable). ALL SALE ITEMS ARE FINAL SALE
Gift Cards are Non-returnable.
If the item was a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged or if you have ordered the wrong size. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Staycation Apparel, PO Box 765 SupperStore Mall, Lower Sackville, NS B4C 3V3
To return your product, Mail to:
PO Box 765 Supperstore Mall
Lower Sackville, NS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a returned item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.